Company Details

Contracting party & provider identification (according to § 5 TMG):

Responsible for the content of this site (according to §55 Abs. 2 RStV): Felix Spohn, Kaiser-Wilhelm-Ring 12, 50672 Cologne, Germany.
Gebr. Spohn GmbH also operates the web shops: Agnato.com, Perfectsmoke.com and ZigarrenWelt.de as well as an informational website on humidors at Humidor-Guide.com.
You can visit us at our modern retail store and showroom in Cologne (Google Map) where you can enjoy a cigar in our cigar lounge or you can also take a virtual tour of our retail store here. Our store received the Habanos Specialist of the year award as one of the leading cigar stores in Germany.
Contact :
Phone (Germany): +49-221-80009410
Phone (US): +1-574-6074008/ +1-800 6136219 (toll-free number)
Phone (UK): +44 (0)845-8675 43 5 Service hours:
Monday-Thursday: 9:30-18:45(CET)
Friday: 9:00-16:30 (CET)

Out-of-court dispute resolution

The EU Commission provides an online platform for dispute resolution. Customers, who are a consumer and resident in the European Union, are entitled to use this platform for out-of-court settlements of disputes related to contractual obligations arising from online sales contracts. The platform can be accessed at https://ec.europa.eu/consumers/odr. Our email address is

We strive for excellence in customer service. Please reach out to our customer service with any issue you have. We endeavour to come to a mutual agreement with our customers.

Copyright

All content of this site is copyright protected. All rights are owned by Gebr. Spohn GmbH. Any use of any kind without the consent is punishable and inadmissible.

External links

For further information, we occasionally refer our website visitors to third-party websites. When it is not obvious we specifically indicate external links. The content of any third party web pages is not under our control. Our privacy policy does not extend to external pages. We can not assume liability for external links and the content on these pages.

Photo credits

Cigar image by Vanerpaddel from Flickr.com is licensed by CC BY 2.0