Contracting party & provider identification (according to § 5 TMG):
International Head Office:
Humidor Discount
Gebr. Spohn GmbH
Kaiser-Wilhelm-Ring 12
50672 Cologne
Germany
Director: Felix Spohn
Tax number: 215/5817/1281
EU-VAT Identification ID: DE813377639
Commercial Register: Amtsgericht Cologne
Commercial Register No.: HRB 37042
The website is operated by Humidor Discount - Gebr. Spohn GmbH.
Gebr. Spohn GmbH also operates the web shops: Agnato.com, Perfectsmoke.com and ZigarrenWelt.de as well as an informational website on humidors at Humidor-Guide.com.
You can visit us at our modern retail store and showroom in Cologne (Google Map) where you can enjoy a cigar in our cigar lounge or you can also take a virtual tour of our retail store here. Our store received the Habanos Specialist of the year award as one of the leading cigar stores in Germany.
Phone (Germany): +49-221-80009410
Phone (US): +1-574-6074008/ +1-800 6136219 (toll-free number)
Phone (UK): +44 (0)845-8675 43 5
Fax : +49-221-80009425
Service hours:Monday-Thursday: 9:30-18:45(CET)
Friday: 9:00-16:30 (CET)
Out-of-court dispute resolution
The EU Commission provides an online platform for dispute resolution. Customers, who are a consumer and resident in the European Union, are entitled to use this platform for out-of-court settlements of disputes related to contractual obligations arising from online sales contracts. The platform can be accessed at https://ec.europa.eu/consumers/odr. Our email address isWe strive for excellence in customer service. Please reach out to our customer service with any issue you have. We endeavour to come to a mutual agreement with our customers.